Shipping Policies

We are absolutely honored that you would like us to ship food to your door. Each and every order we receive is hand packed to the particular specifications of the order.

All meat products are shipped frozen and should arrive to your door cold, not necessarily frozen. Savory items should be placed in the freezer immediately upon receipt. If you choose to refrigerate the items, please enjoy within 3 days.

We use both FedEx (top map) and UPS (bottom map) for shipping. Shipping rates are directly connected to each shipper's rates. Shipping is free on any order over $125 east of the Rockies, free on orders over $150 for orders shipped west of the Rockis, and free on orders over $200 for those being shipped to Alaska or Hawaii.

Please note that we are unable to ship to PO Boxes. 

If we are shipping to a business, shipments cannot be delivered on weekends. This also includes personal mailboxes at places like PakMail or the post office.

If you need your food by a particular date or if you have any special requests, please let us know in order comments section in the checkout.

We will do the best we can to ship orders in a timely fashion. Express orders are normally shipped on Monday or Tuesday (sometimes Wednesday). Non-express orders are shipped at our discretion with speed and efficiency in mind.

Our goal is to get your food to you as soon as possible. The worst case scenario would be 10 days from order to receipt.

If you would like your food faster, 2 day and 3 day shipping states are able to pay for expedited shipping. Expedited shipping is paid for at the customer's behest and will be honored by Ackroyd's at the soonest possible time.




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