We are absolutely honored that you would like us to ship food to your door. Each and every order we receive is hand packed to the particular specifications of the order.
All meat products are shipped frozen and should arrive to your door cold, not necessarily frozen. Savory items should be placed in the freezer immediately upon receipt. If you choose to refrigerate the items, please enjoy within 3 days.
Every order is shipped using reusable frozen gel ice packs. Prior to shipping, we take note of the temperatures of the final destination. Each order is then packed with enough ice packs to last the duration of shipping. Whether it's the height of summer temps or the depths of winter temps, we are confident your food will arrive cold and in great shape.
We ship with both UPS and FedEx. Shipping rates are directly connected to each shipper's rates.
Ground Shipping is included in orders over $150 or on orders over $225 for those being shipped to Alaska or Hawaii. Please note: GROUND SHIPPING is not guaranteed by either carrier. This means there is no recourse for us or the customer should a package arrive one day late or more. Furthermore, the estimated arrival dates for orders shipped GROUND are estimated and cannot be guaranteed.
Take note of your estimated delivery date at checkout, please. We are a small business that is unable to communicate every step of our process to you. We work diligently to make sure every estimated delivery date is met either on or before the estimate. If your order will be held past the estimated delivery date, we will contact you with the reason.
Please note that we are unable to ship to PO Boxes.
We cannot offer refunds or reships on orders where the shipping address is incorrectly typed by the customer. If we incorrectly type an address, we will gladly offer a reship or refund. Please be extra careful when typing an address.
If we are shipping to a business, shipments cannot be delivered on weekends. This also includes personal mailboxes at places like PakMail or the post office.
If you need your food by a particular date or if you have any special requests, please let us know in order comments section in the checkout.
We will do the best we can to ship orders in a timely fashion. 3 Day orders are normally shipped on Monday or Tuesday. 1 and 2 day orders are shipped at our discretion with speed and efficiency in mind.
Our goal is to get your food to you as soon as possible. The worst case scenario would be 10 days from order to receipt.
If you would like your food faster, 2 day and 3 day shipping states are able to pay for expedited shipping. Expedited shipping is paid for at the customer's behest and will be honored by Ackroyd's at the soonest possible time.
Shipping costs are one of the single largest costs we incur as a small business. While we are offered discounts by our shipping partners, they hardly alleviate the dent the shipping cost puts into each package we ship. The cost of the item you're ordering has nothing to do with the shipping cost. Shipping costs is calculated by box dimensions & weight (for a point of reference, please see UPS Simple Rate; our smallest box is 1000 cubic inches). We also pack each box by hand with enough gel ice packs to ensure your food arrives cold and safe to consume. Rather than drastically increasing our prices and offering "free" shipping, we take the transparent route of allowing customers to choose to pay for shipping or spend $150 ($225 in Alaska & Hawaii) for included shipping. We call it "included," because shipping is never truly "free."
Credit Cards & Digital payments are processed at the time of ordering in accordance with FTC guidelines (https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules). As stated by the FTC, if your order does not ship within 30 days, you will be notified of the delay. 30 days is a long time, so our policy is to contact within 10 days should there be a hold up.